п»їCanadian Pharmaceutical drug Distribution Network Case Simple
The key issue with the current functionality measurement strategy is its inability to effectively capture the metrics which could provide important insights. At the moment, the KPIs used in the CPDN stockroom do not take into account the root cause of poor efficiency or a basis for further action. Each of our past overall performance levels have already been very good but recent complaints from customers and pharmaceutical manufacturers have put through the system to scrutiny and there is a need to conceptualize a much more robust overall performance management system expecting to to maximize client satisfaction and take care of the anticipations of key stakeholders.
Show 1 depicts calculations completed based on previous month's efficiency. There were 2k lines backordered that triggered backordered revenue of approximately $910, 000. Furthermore, the backorder rate (Exhibit 2) just visited 6. 67%. This is one of many indicators which are not currently measured and obviously have a major impact on the business. UPS strategies and CPDN lose reliability every time consumers order straight from the manufacturers, investing in question the need for an agency just like CPDN. There is also the issue of client safety just in case drugs are certainly not available in deadly situations with the hospitals. In my opinion the key parts of concern with a brand new performance management are maintaining confidentiality to avoid collusive transact practices, prioritizing and traffic monitoring critical KPIs and developing a robust platform for cause analysis and corrective actions.
Exhibit 2 describes a list of nine KPIs which have been suggested to control the factory operations and improve customer support. These KPI's have been classified under efficiency, quality and financial and therefore based on their particular nature. The indicators have also been given " ownersвЂќ to manage the issue of accountability. The primary criteria in back of choosing these types of KPIs was to maximize client...